Resume

Improved the learnability and adoption rate of RJW’s ‘Edge’ platform by addressing 41 key issues identified using heuristics and stakeholder interviews.
Spearheaded a comprehensive redesign of the 'Edge' platform interface, enhancing data visualization elements and brand identity, which led to a ~40% increase in client satisfaction ratings reported in follow-up surveys.
Compared key competitors’ products through competitive audits to identify a client, Thrivia AI’s unique value proposition. This informed market positioning, enhanced brand recognition, and increased traffic by ~15%.
Presented detailed solutions for information architecture, user flows and wireframes to C-suite executives, resulting in high client satisfaction and earning two new contracts to further develop their products.

Championed end-user experience by conducting in-depth user testing, revealing that aggressive marketing content caused significant drop-off; the redesign efforts led to a ~50% increase in task completion rates on the internal platform.
Spearheaded cross-departmental collaboration among design, software, and marketing teams to implement agile methodologies; led to a ~30% reduction in project turnaround time while maintaining high-quality standards despite shifting project requirements.
Created and refined 20+ visual assets for HR initiatives, aligning each piece with the company’s mission; achieved a ~90% endorsement rate from executives, strengthening the overall corporate image and employee engagement.

Conducted in-depth consultations with 10+ clients and end-users to identify key pain points, resulting in the creation of impactful project briefs that aligned with business and user motivations.
Directed a team comprising 2 designers and 3 engineers to execute projects from initial concept through final delivery; streamlined design specification delivery, resulting in project completion 2 weeks ahead of schedule.

Facilitated the successful renovation of an art gallery for a high-profile auction, collaborating with 10+ stakeholders to streamline execution, resulting in a seamless opening that attracted over 500 attendees.
Led design teams and meetings with high-profile clients for smaller interior design projects and met expectations of aesthetics, quality, and cost. Leading to a project feature in Vogue.